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When Diversity Works — And When It Doesn’t: What the Evidence Tells Us

A landmark study by Ely, Padavic, and Thomas (2012) helps clarify this puzzle. Analysing data from 496 retail bank branches across two years, they examined how racial diversity, team learning environments, and racial group perceptions interact to impact performance. The results offer powerful, evidence-based lessons for any organisation aiming to unlock the potential of diverse teams. In this post we summarise the recommendations for practice based on the findings….

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